Frequently Asked Questions

How do I order?

1.      Select a product, pick a size, quantity and then press add to cart. You can add more to your cart by selecting other items and repeat previous step. You don’t need an account for you to purchase although having one will let you view your order history. You will receive an email regarding the status of your shipment even without an account.

2.      Once you’re ready to complete your transaction, please access your cart and press proceed to checkout.

3.      Fill up the checkout form including your shipment and payment address, store credits and coupon codes if you have any.

4.      Select a payment gateway:  Paypal (Credit Cards and PayPal funds) or Cash on Delivery

5.      Order is complete. You may check your email for updates and news regarding your order.

Can I return and/or exchange my item?

You may return defective items, provided that all terms and conditions under the Return and Exchange Policy are met. For more information, please read our full Return and Exchange policy here.

Where is my order?

1.      You will need an account to access order details via For those who do not have an account, please refer to your email for updates on your order. You may also refer to these links to track your package:
LBC Tracking
Entrego Tracking

2.      Our delivery promise is 2-4 business days within Metro Manila, and 4-8 business days Outside Metro Manila. 

What if I won’t be home when the package arrives?

If you are not present upon delivery of the item, you may leave an authorization letter and a copy of your valid ID to the person who’s going to receive the package. For Cash on Delivery transactions, please provide the same documentation and the payment.

How much is shipping?

Shipping fees are PHP60 with Metro Manila, and PHP150 for the rest of the Philippines.  Free Shipping for orders Php 1,500 and up!

How can I pay for my order?

1.      Paypal for credit card and Paypal funds payments nationwide.

2.      Cash on Delivery in Metro Manila and select areas nationwide.

Payment Options

We have various modes of payments for the convenience of our customers. We offer Cash On Delivery, Paypal (using credit cards or Paypal funds).

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Affordable Shipping

We ship within the Philippines with affordable rates in areas covered by our trusted couriers. Up to 4 business days if within Metro Manila and up to 8 business days if outside Metro Manila.