Return and Exchange

Return and Exchange Policy

You may return defective items, provided that all terms and conditions under the Return and Exchange Policy are met.

Returns are accepted within 7 days from the shipment date. Returnable items must not have been purchased under the "Sale / Special Offers" category, and must be returned in their original packing.

To return an item, you may send an email to customercare@memzchicharon.com with the subject: "Return" inclusive of photos of the defective item in its original packaging.

Once we have received your email, we will review the request and photos. We will then inform you of the next steps on returning the item. Requests are processed within 12 business days. Refunds for the purchase will be in the form of store credits on your personal account in Memzchicharon.com.